Beyond Points….

Beyond Points….

Companies must move away from points and rewards Harvard Business Review report finds transactional loyalty wanting The need for companies to re-imagine their loyalty programmes has been confirmed by Harvard Business Review, which suggests that experiences are now...
Beyond Points….

Desired Brand, Undesired Service

#customerloyalty #brandloyalty #customerservice #customerexperience #touchpointmanagement Why do some of the best brands have the most pathetic customer service? What price Customer Loyalty then? My experiences...