Returning to basics in a time of VUCA

Returning to basics in a time of VUCA

— Loyalty Magazine Marketing for start-ups, entrepreneurs and those wanting direction Bengaluru in India hosts the third largest number of start-ups in the world only behind Silicon Valley in the US and London in the UK. However, as in other markets, a...
Returning to basics in a time of VUCA

Auto Renewal of Membership? Boon or Bane

#loyaltymarketing #loyaltyprograms #autorenewal #customerconsent #transparency Auto-Renewal of loyalty (or subscription) program memberships. Good or bad? On the face of it – makes things simpler for the organisation and the member. The dissonance comes with...
Are Loyalty Points Really Dead?

Are Loyalty Points Really Dead?

FROM WISE MARKETER, BILL HANIFIN CLMP Points are dead”. These words were spoken by Pavel Los, Shell Global Loyalty Programme Manager during a presentation made recently at the Loyalty Surgery conference, held 16-17 October in London. His statements were shared...