Loyalty Trends 2019

#2019inreview #loyaltytrends #customerexpectations #loyaltymarketing Dec 2019. Time to look back and assess what were the defining trends in customer loyalty marketing – and perhaps these will dictate what we will see in 2020. Here are some that I...

The Importance of Customer Research

No, this is not a treatise to support the market research community. It is simply a bald statement of fact about the criticality of keeping in touch with your customer and ‘knowing’ them beyond the truths that transaction data reveals. Data analysis...