A Short Story on Customer Centricity

A Short Story on Customer Centricity

There was a famous training centre in Delhi that produced leading gymnasts for India. Coach Wise had run this training centre for decades and had a reputation of producing talent for the Olympics.  A journalist from Mumbai called Ms....
Paid loyalty programs — manna from heaven?

Paid loyalty programs — manna from heaven?

The world has discovered a new marketing mantra- the paid loyalty program. What does a paid loyalty program mean? Who pays whom? Is it the brand owner paying the customer to be loyal to him? But that is what most loyalty programs do, right? The most valuable...
Does Marketing Automation have to be ‘Automated’

What makes #coalitionprograms work well?

#coalitionprograms #loyaltymarketing #loyaltyprograms #payback #airmiles #successfactors A few critical factors: 1) A value proposition that is LONG TERM, COMPELLING, DIFFERENTIATED- with a deep-rooted purpose and cause. 2) A set of partners that echo the same values...