by admin_intelnxt | Aug 25, 2019 | Loyalty Industry
Customer experience is all about customers, but it’s backed up by numbers. Metrics showcase the progress of customer experience initiatives and pinpoint areas for improvement. KPIs are also often connected to finances and play a crucial role in gaining additional...
by admin_intelnxt | Aug 25, 2019 | Loyalty Industry
An emerging wave of Digital 2.0 technologies will extend the capabilities of contact centers by enabling digital efficiencies, self-service capabilities and zero-UI. In the digital era, customers expect contextual, intuitive and experiential engagement with businesses...
by admin_intelnxt | Aug 25, 2019 | Loyalty Industry
Every customer hits a roadblock on their journey at some point, forcing them to make a quick decision. It’s how businesses react to these disruptions that separates the winners and losers. For example, an airline may cancel a flight without allowing much time for a...
by admin_intelnxt | Aug 25, 2019 | Loyalty Industry
A world-class customer experience is the result of everyone in an organisation working together, knowing business processes inside-out and being in sync with current initiatives – especially when it comes to customer interactions. A key takeaway from a recent...
by admin_intelnxt | Aug 25, 2019 | Loyalty Industry
With retailers being the go-to for many customers, it is important to have a good returns policy and personalised service to shop virtually. A young woman makes plans to join a friend on a shopping spree in the weekend. She has an important wedding to attend and...
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